Technical Issues

System Requirements for all versions Artlantis
ARTLANTIS 2020 Required: Intel® Core i7, 4+ Core RAM: 16 GB System: macOS Mojave (10.14), Windows 10 Compatible macOS Catalina (10.15) Graphic Card: 2 ...
Fri, 14 Feb, 2020 at 1:27 PM
What to check if Artlantis crashes
ON MAC The computer Artlantis is installed on a physical machine (Please note that Artlantis isn’t officially supported on virtual machines) Your co...
Fri, 14 Feb, 2020 at 10:33 AM
Add administrator privileges access to Artlantis on Mac
Issue detected : Artlantis crashes randomly. Cause of the issue : It could be linked to a lack of administrator privileges to access Artlantis components p...
Fri, 14 Feb, 2020 at 10:34 AM
Prepare diagnostic files of Artlantis
Issue detected : You meet problems in running Artlantis and you want to report it to our Technical Support. Utility of the diagnostic files  : The diagnost...
Mon, 27 Apr, 2020 at 10:24 AM
Use your dedicated GPU with Artlantis on a Windows computer
Issue detected : Artlantis crashes at the opening or during the opening of a file, it works slowly. Cause of the issue :  Many laptops are now available w...
Fri, 14 Feb, 2020 at 10:49 AM
Error at the activation of the Artlantis license
Issue detected : You receive an error when you try to activate your license Cause of the issue : The problem can be due to multiple reasons : Your licens...
Fri, 14 Feb, 2020 at 11:09 AM
Artlantis License Manager quits on Windows
Issue detected : The Artlantis License Manager quits when trying to activate your license Cause of the issue : Problems have been detected if the screen...
Fri, 14 Feb, 2020 at 11:10 AM
Black 2D view
Issue detected : The 2D view has a black patch on it Cause of the issue : This is a known issue, it appears mostly for those having Nvidia graphic card i...
Fri, 14 Feb, 2020 at 11:14 AM
3D grass doesn't show up
Information : The 3D grass is only available for Artlantis 2019. Issue detected : You applied the 3D grass shader but you cannot see it in the final ren...
Fri, 15 May, 2020 at 3:23 PM
Clean Artlantis hidden files
Issue detected : You can't launch Artlantis anymore, it crashes very often Cause of the issue : Some hidden files can become corrupted and cause a mal...
Mon, 27 Apr, 2020 at 9:51 AM