ON MAC


The computer

  • Artlantis is installed on a physical machine (Please note that Artlantis isn’t officially supported on virtual machines)
  • Your computer fits the minimum requirement (here)
  • The system is up to date
  • You have administrator privileges on your account (apply them manually to Artlantis here)
  • In the System Preferences, Security and Privacy tab, check if the FileVault and Firewall are on. If they are, exclude Artlantis and its components from them (Batch Render, License Manager...)
  • Set Artlantis to open in low resolution (right click on the Artlantis app > Get info > General > check Open in Low Resolution)
  • OSX 10.14 : Allow Artlantis and its components in the System Preferences > Security & Privacy > Privacy > Accessibility


Artlantis


The Artlantis files

  • They’re stored in local, not on a synchronised or shared folder
  • The files and the path where the files are stored don’t contain specific characters (ü, ?, &, +, %, …)


To test

  • Try to open the Demo file (Original path : Macintosh HD/Users/Shared/Abvent/Artlantis/Scenes)
  • If the FileVault and Firewall were activated during the install, reinstall Artlantis with these ones disabled

ON WINDOWS


The computer

  • Artlantis is installed on a physical machine (Please note that Artlantis isn’t officially supported on virtual machines)
  • Your computer fits the minimum requirement (here)
  • The system is up to date
  • You have administrator privileges on your account


The graphic card


The antivirus and firewall

  • Allow Artlantis in your firewall or proxy
  • Exclude the following path of your antivirus :
    • C:\Program Files\Artlantis Studio x   
    • C:\Users\<user>\AppData\Roaming\Abvent_Artlantisx   
    • C:\Users\<user>\AppData\Local\Temp\Abvent   
    • C:\Users\Public\Documents\Abvent\Artlantis


Artlantis


The Artlantis files

  • They’re stored in local, not on a synchronised or shared folder
  • The files and the path where the files are stored don’t contain specific characters (ü, ?, &, +, %, …)


To test

  • Run Artlantis with a right click > Run as administrator
  • Try to open the Demo file (Original path : C:\Users\Public\Documents\Abvent\Artlantis\Scenes)
  • If the antivirus and Firewall were activated during the install, reinstall Artlantis with these ones disabled

CONTACT OUR TECHNICAL SUPPORT


In case the checklist didn’t help you sort out the issues, open a new ticket in our Support Center.

Please share as many informations as possible to help them fixing the issue.