Issue detected : You receive an error when you try to activate your license
Cause of the issue : The problem can be due to multiple reasons :
- Your license is already activated on another computer, or, the communication with our licensing server address is blocked on your computer.
How to solve it :
- You receive a "License is invalid" message : check if you installed the correct Artlantis version according to your license (Render/Studio, V6, V7, V2019...)
- You receive a "Unable to activate license, no available licenses (1)" message : deactivate the license from one computer to be able to activate it again.
- If you can't deactivate you license, please contact our technical support and they will deactivate it manually for you.
- Try to connect to another network and activate the license again.
- If your license is free and you can't activate it, please exclude the Artlantis folder from the antivirus and allow Artlantis and the License Manager in your firewall.
- If you still can't activate it, please follow this step-by-step.
Windows
- 1- Open the Command Prompt in admin mode
Start Menu > write cmd > right click on Command Prompt > Run as administrator
- 2- Write ping activation.abvent.com
If the IP address shows 127.0.0.1, it means it's blocked, since it should be 176.31.99.59 - 3- If the IP is 127.0.0.1, open Notepad in admin mode
Start Menu > write Notepad > right click on Notepad > Run as administrator - 4- Open this file C:\Windows\System32\drivers\etc\hosts
- 5- On the line where it's written 127.0.0.1 activation.abvent.com, add a # at the begging of the line and save
- 6- Redo the point n° 2, the IP address should be the right one now
- 7- Activate your license
Mac
- 1- Open the Terminal
Applications > Utilities > Terminal
- 2- Write ping activation.abvent.com
If the IP address shows 127.0.0.1, it means it's blocked, since it should be 176.31.99.59
- 3- If the IP is 127.0.0.1, close and reopen the Terminal
Write sudo pico /etc/hosts
Enter your session password
With the help of the arrows, go to the line 127.0.0.1 activation.abvent.com
Add a # at the begging of the line
- 4- To save the modification, activate the caps lock key and press Ctrl+O
Press Enter
To close the file editing, then press Ctrl+X - 5- Close the Terminal and redo the point n° 2, the IP address should be the right one now
- 6- Activate your license