Error at the activation of the Artlantis license : Artlantis

Issue detected : You receive an error when you try to activate your license

Cause of the issue : The problem can be due to multiple reasons :

Your license is already activated on another computer, or, the communication with our licensing server address is blocked on your computer.

How to solve it :

You receive a "License is invalid" message : check if you installed the correct Artlantis version according to your license (Render/Studio, V6, V7, V2019...)
You receive a "Unable to activate license, no available licenses (1)" message : deactivate the license from one computer to be able to activate it again.
If you can't deactivate you license, please contact our technical support and they will deactivate it manually for you.
Try to connect to another network and activate the license again.
If your license is free and you can't activate it, please exclude the Artlantis folder from the antivirus and allow Artlantis and the License Manager in your firewall.
If you still can't activate it, please follow this step-by-step.

Windows

1- Open the Command Prompt in admin mode
Start Menu > write cmd > right click on Command Prompt > Run as administrator

2- Write ping activation.abvent.com
If the IP address shows 127.0.0.1, it means it's blocked, since it should be 176.31.99.59
3- If the IP is 127.0.0.1, open Notepad in admin mode
Start Menu > write Notepad > right click on Notepad > Run as administrator
4- Open this file C:\Windows\System32\drivers\etc\hosts

5- On the line where it's written 127.0.0.1 activation.abvent.com, add a # at the begging of the line and save
6- Redo the point n° 2, the IP address should be the right one now
7- Activate your license

Mac

2- Write ping activation.abvent.com
If the IP address shows 127.0.0.1, it means it's blocked, since it should be 176.31.99.59

3- If the IP is 127.0.0.1, close and reopen the Terminal
Write sudo pico /etc/hosts

Enter your session password
With the help of the arrows, go to the line 127.0.0.1 activation.abvent.com
Add a # at the begging of the line

4- To save the modification, activate the caps lock key and press Ctrl+O
Press Enter
To close the file editing, then press Ctrl+X
5- Close the Terminal and redo the point n° 2, the IP address should be the right one now
6- Activate your license

Error at the activation of the Artlantis license