Issue detected : You receive an error when you try to activate your license

Cause of the issue : The problem can be due to multiple reasons :

  • Your license is already activated on another computer, or, the communication with our licensing server address is blocked on your computer.

How to solve it : 

  • You receive a "License is invalid" message : check if you installed the correct Artlantis version according to your license (Render/Studio, V6, V7, V2019...)
  • You receive a "Unable to activate license, no available licenses (1)" message : deactivate the license from one computer to be able to activate it again.
  • If you can't deactivate you license, please contact our technical support and they will deactivate it manually for you.
  • Try to connect to another network and activate the license again.
  • If your license is free and you can't activate it, please exclude the Artlantis folder from the antivirus and allow Artlantis and the License Manager in your firewall. 
  • If you still can't activate it, please follow this step-by-step.



Windows

  • 1- Open the Command Prompt in admin mode
    Start Menu > write cmd > right click on Command Prompt > Run as administrator

  • 2- Write ping activation.abvent.com
    If the IP address shows 127.0.0.1, it means it's blocked, since it should be 176.31.99.59

  • 3- If the IP is 127.0.0.1, open Notepad in admin mode
    Start Menu > write Notepad > right click on Notepad > Run as administrator

  • 4- Open this file C:\Windows\System32\drivers\etc\hosts

  • 5- On the line where it's written 127.0.0.1   activation.abvent.com, add a # at the begging of the line and save

  • 6- Redo the point n° 2, the IP address should be the right one now

  • 7- Activate your license

Mac

  • 1- Open the Terminal
    Applications > Utilities > Terminal

  • 2- Write ping activation.abvent.com
    If the IP address shows 127.0.0.1, it means it's blocked, since it should be 176.31.99.59

  • 3- If the IP is 127.0.0.1, close and reopen the Terminal
    Write sudo pico /etc/hosts
    Enter your session password 
    With the help of the arrows, go to the line 127.0.0.1   activation.abvent.com 
    Add a # at the begging of the line

  • 4- To save the modification, activate the caps lock key and press Ctrl+O
    Press Enter
    To close the file editing, then press Ctrl+X

  • 5- Close the Terminal and redo the point n° 2, the IP address should be the right one now

  • 6- Activate your license