Issue detected : You can't launch Artlantis anymore, it crashes very often

Cause of the issue : Some hidden files can become corrupted and cause a malfunction of Artlantis

How to solve it : Follow these steps :


On MAC :

1/  In the Finder menu, open the Go menu and choose: Go to folder.

Write /private in the dialog and click Go.

 


Delete the Abvent_501 folder on this path : Macintosh HD/private/var/tmp

2/  In the Finder menu, open the Go menu and choose Library. This is a hidden folder: hold down the the option key on your keyboard to make it appear in the list.


        Delete the Artlantis X folder on this path : Macintosh HD/Users/<user>/Library/Application Support/Abvent

3/  In the Finder menu, open the Go menu and choose Library. This is a hidden folder: hold down the the option key on your keyboard to make it appear in the list.


Delete the com.abvent................ .plist files on this path : Macintosh HD/Users/<user>/Library/Preferences
 

4/ Delete the AtlMediaDB.db file on this path : Macintosh HD/Users/Shared/Abvent/Artlantis/Media

    

5/ Restart your computer




On WINDOWS :

    - Show the hidden files as in this article.

        Delete the Abvent_ArtlantisX folder on this path : C:\Users\<user>\AppData\Roaming\Abvent

If you had previous Artlantis versions installed on the same computer, you'll find individual folders for each version. Delete all Artlantis folders for your present and all previous versions as well. 


        Delete the Abvent folder on this path : C:\Users\<user>\AppData\Local\Temp

   

    - Delete the AtlMediaDB.db file on this path : C:\Users\Public\Documents\Abvent\Artlantis\Media


    - Write Regedit in the Start menu and press Enter. Delete the ArtlantisX folder on this path : HKEY_CURRENT_USER/SOFTWARE/Abvent



- When done, restart your computer.

- Start Artlantis with a right click:  Run as administrator