Issue detected : You can't launch Artlantis anymore, it crashes very often

Cause of the issue : Some hidden files can become corrupted and cause a malfunction of Artlantis

How to solve it : Follow these steps :


On MAC :

1/  In the Finder menu, open the Go menu and choose: Go to folder.

Write /private in the dialog and click Go.

 


Delete the Abvent_501 folder on this path : Macintosh HD/private/var/tmp

2/  In the Finder menu, open the Go menu and choose Library. This is a hidden folder: hold down the the option key on your keyboard to make it appear in the list.


        Delete the Artlantis X folder on this path : Macintosh HD/Users/<user>/Library/Application Support/Abvent

3/  In the Finder menu, open the Go menu and choose Library. This is a hidden folder: hold down the the option key on your keyboard to make it appear in the list.


Delete the com.abvent................ .plist files on this path : Macintosh HD/Users/<user>/Library/Preferences
 

4/ Delete the AtlMediaDB.db file on this path : Macintosh HD/Users/Shared/Abvent/Artlantis/Media

    

5/ Restart your computer




On WINDOWS :

    - Show the hidden files as in this article.

        Delete the Abvent_ArtlantisX folder on this path : C:\Users\<user>\AppData\Roaming\Abvent


        Delete the Abvent folder on this path : C:\Users\<user>\AppData\Local\Temp

   

    - Delete the AtlMediaDB.db file on this path : C:\Users\Public\Documents\Abvent\Artlantis\Media


    - Write Regedit in the Start menu and press Enter. Delete the ArtlantisX folder on this path : HKEY_CURRENT_USER/SOFTWARE/Abvent


    - Restart the computer


    - Run Artlantis with a right click > Run as administrator