Issue detected : You can't launch Artlantis anymore, it crashes very often
Cause of the issue : Some hidden files can become corrupted and cause a malfunction of Artlantis
How to solve it : Follow these steps :
On MAC :
1/ In the Finder menu, open the Go menu and choose: Go to folder.
Write /private in the dialog and click Go.
Delete the Abvent_501 folder on this path : Macintosh HD/private/var/tmp
2/ In the Finder menu, open the Go menu and choose Library. This is a hidden folder: hold down the the option key on your keyboard to make it appear in the list.
Delete the Artlantis X folder on this path : Macintosh HD/Users/<user>/Library/Application Support/Abvent
3/ In the Finder menu, open the Go menu and choose Library. This is a hidden folder: hold down the the option key on your keyboard to make it appear in the list.
Delete the com.abvent................ .plist files on this path : Macintosh HD/Users/<user>/Library/Preferences
4/ Delete the AtlMediaDB.db file on this path : Macintosh HD/Users/Shared/Abvent/Artlantis/Media
5/ Restart your computer
On WINDOWS :
- Show the hidden files as in this article.
Delete the Abvent_ArtlantisX folder on this path : C:\Users\<user>\AppData\Roaming\Abvent
Delete the Abvent folder on this path : C:\Users\<user>\AppData\Local\Temp
- Delete the AtlMediaDB.db file on this path : C:\Users\Public\Documents\Abvent\Artlantis\Media
- Write Regedit in the Start menu and press Enter. Delete the ArtlantisX folder on this path : HKEY_CURRENT_USER/SOFTWARE/Abvent
- Restart the computer
- Run Artlantis with a right click > Run as administrator